Nick Clover-Brown
Summary
Highly accomplished LMS Administrator and Education Solutions Analyst with a background in Quality Assurance leadership. Brings a proven track record of launching and delivering transformational initiatives to drive client satisfaction and organizational development.
Skills
Team Leadership, Resource Management, Project Management and Process Improvement
Software Development, Feature Delivery, Stakeholder Collaboration and Customer Success
Content Development and LMS Administration
Solutions Focused and Detail Oriented
JIRA. Trello. Asana. Confluence. Articulate 360. Storyline. Rise. Photoshop. Captivate. Audition. Premiere. Moodle. Zephyr. Web Design. Google Analytics. Sisense. API integrations. Vyond
Experience
Paramount, Operations Specialist. Apr 2024 - Present
Ad traffic scheduling for Comedy Central. Copy management for Paramount networks. Interim role while looking for relevant career opportunities.
WellSky, Education Solutions Analyst, LMS Administrator. June 2021 – September 2023
Supported the definition, delivery, and success of WellSky products. Worked with stakeholders to define product requirements and execute development and delivery of solutions.
Designed and deployed additional Moodle LMS instance for HR division, serving over 2000 learners
Increased Learning Center Store traffic retention by 30%, with major upgrades, theme updates, and improved customer experience. Scoped and delivered customer-facing and backend features.
Reduced abandoned carts by 100% by revising and updating checkout flow.
Implemented new payment method for Learning Center store for SAQ-A compliance.
Delivered LMS SSO solutions for internal and external clients (OKTA, OAuth, SAML2)
Reduced content maintenance overhead by 60% by designing new Education Hub – a centralized application for creating, updating, and tracking course metrics and metadata, eg. domains, topics, certificates, licenses, purchases and enrollments. (Find similar mockups here)
Oversaw design and development of Sisense BI dashboards for separate business unit.
Identified the need for, and then led, the procurement of a next-generation LMS. Executed a full-scale market analysis, defined system requirements, secured executive sponsorship, and managed vendor negotiations to ensure optimal return on investment. Led cross functional team of vendors, counsel, stakeholders and engineers to meet requisition requirements.
WellSky, LMS Administrator, Content Developer. Dec 2016 – June 2021
Served as LMS Administrator, QA Lead, Content Developer and Website PM.
Administered WellSky Learning Center - 4,000+ monthly learners. 200+ clients, 80-100 courses.
Directed the end-to-end development and deployment of 20+ custom LMS plugins, reporting solutions, and automation tools, enhancing system functionality and user engagement.
Provided critical support to all stakeholders, including compliance-driven clients with over 18,000 learners - ensuring the seamless execution of annual regulatory training initiatives.
Set up 50+ learning programs (paths) and role-based curricula designed to meet stakeholder needs.
Ensured LMS and training activities met continuing education accreditation (ANCC) requirements.
Developed new reporting and analytics tools for transcripts, test benchmarking, compliance audits
Led integration of 3rd party applications with LMS architecture, internal solutions.
Developed training materials, documentation and user tours. Conducted onboarding sessions.
Managed the content production schedule and tasks.
Supervised recording sessions with Subject Matter Experts, training them to deliver quality audio.
Edited graphics, audio, and video with Adobe Suite (Photoshop, Audition, Premiere)
Built multimedia, interactive & animated SCORMs with Captivate, Articulate 360 (Storyline, Rise)
Built flagship training product. Working with SMEs to deliver 21 modules - 1 module every 2 weeks.
Working with hosting vendor - ensured three 9s uptime, supported maintenance efforts and scaled instances to meet seasonal testing demands.
Self-Employed, Project Manager. July 2015 to December 2016
Contract project management for mobile app development companies.
HitPoint Studios, QA Manager. May 2012 to February 2015
Promoted to create and lead a QA Department. Under my leadership, the team and the quality systems proved capable of handling over 12 simultaneous projects at all development stages.
Developed formal applicant interview & test, as well as robust onboarding & training processes.
Defined and implemented new processes for testing, delivery and launch
Collaborated with high-profile partners, including Disney, Microsoft, DreamWorks, Hasbro, and Nokia, ensuring adherence to strict quality standards and IP requirements.
Created, managed, and reviewed test cases and user stories.
Scaled department to team of 8 FTE and 6+ interns from local colleges and universities.
Hired an outsource team of 5 in Romania, and stepped in to manage a client’s Far East test team
Provided weekly metrics reports all on projects health and status to leadership.
Invested in the professional development of QA Leads with regular coaching and support
Ensured project managers had QA coverage planned and scheduled.
Hired usability testing vendor and implemented review process
HitPoint Studios, Project Manager. October 2012 to May 2013
While working as QA Manager, for 8 months I also took on the role of Project Manager
Led a team of 4 engineers, 2 artists & 3 QA. Hired outsource art team for UI development.
Managed project scope, sprint planning, backlog prioritization, and client relations to ensure the timely delivery of milestones and product releases
Constant collaboration with client and publisher (EA, PopCap) to deliver builds, triage issues
Handled submission of product to all 3 certification platforms.
Coordinated the submission of final products for certification and release across multiple platforms, achieving a No.1 ranking in the Microsoft App Store.
Education
Hampshire College, Amherst, USA
Bachelor of Arts - Liberal Arts: Designing for Theatrical & Interactive Environments
Non Satis Non Scire Scholarship for “academic achievement and a capacity to pursue original work”
Extras
Pioneer Valley Habitat for Humanity, Volunteer. March 2005, 2015, 2022
Invited to chair roundtable - “Building a QA Department” - Gaming IQ:QA Conference. 2014